Thank you for your purchases! We are committed to quality Limited Edition and giclée prints; your satisfaction is our highest concern.

If your order should arrive in less than satisfactory condition, we offer a return option. Please contact us by using the initial contact form here. Be sure to take a digital photo of the item and one of the shipping container it arrived in, attach them to an email and send them to the email address we will provide to you. Please include in the body of the email: your order number, the shipping ID or item number, and a brief description of the reason for the return. Your request will be processed with our highest priority, and you will receive an email letting you know your replacement is under production. No replacements will be offered after 10 days following delivery of your order. We strongly encourage you to return your item via a trackable method. We are not responsible for items which are lost in transit to us.

If you are not 100% satisfied with your purchase, please contact us through the contact page at www.andyfernuik.com and let us know why. We are happy to consider refunds for giclée prints on a case by case basis. We retain the right at our sole discretion to offer refunds on giclée prints. No refunds will be offered on giclée prints more than 10 days after you receive your order. Please note that there is a $25 restocking fee on Limited Edition and giclée prints. Shipping charges will not be refunded and will be deducted from the item’s or items’ original price.

If you are seeking a refund and we approve your request, to return your item(s) please pack them in the original tube or box and include a printed copy of our emailed instructions for refunds to you. We strongly encourage you to return your item via a trackable method. We are not responsible for items which are lost in transit to us.

No refunds can be offered on orders of three (3) or more of the same item. In the case of damages incurred during shipping on orders of three (3) or more of the same item, a replacement order of equal value will be issued.

No refunds or exchanges can be offered on digital media downloads or gift cards/gift certificates.

Please use the contact page at www.andyfernuik.com to request a discount on large orders and to express your satisfactions or dissatisfactions. Cheers and have a smashing day!